We guarantee the puppy until one year old for any life threatening or severe quality of life congenital anomalies. You can either replace the puppy with a “like” puppy or your money back. Unless otherwise agreed upon at the time of sale, you cannot return your healthy puppy for a refund. Any exceptions to this policy are at the discretion of the seller. If seller agrees that you may return your puppy, a minimum of $100.00 will be withheld from the refunded amount.
Any refund given for puppies shipped out-of-state will be for the purchase price of the puppy only. No shipping fees will be refunded.
We accept cash, check (upon approval), paypal, and most major credit cards (3% service fee added). We accept down payments to reserve or hold a puppy.
- What is your shipping policy?
- Airlines are well-situated to transport puppies under their strict guidelines. We take care of all the necessary arrangements (health certificate, shipping crate and incidentals) with the major carriers servicing your area. Some airlines have seasonal restrictions for short-nosed breeds such as bulldogs, boxers, Shih Tzu’s, Pug’s, and Boston Terriers. The fee for shipping anywhere in the US is $300.00.
- Do you have any helpful tips on house-training?
- Yes, go to How to Housebreak a Puppy and/or Basic Guidelines for New Puppy Owners
- How often should I feed them?
- Food and water bowls are left inside the puppies enclosed area for them to tend as often as they want. However, you may decide to feed them at specific intervals, which is fine. Puppies should be fed at least twice a day until one year old. You may want to consult with your Vet.
- Do they sleep in a cage/crate?
- Normally, they do not. We have fenced-in areas with plenty of wondering room and they sleep on blankets. We find that some puppies are more comfortable sleeping in a cage at first, but then wander out on their own to sleep with the other puppies. You may decide to maintain them in a cage depending upon your specific circumstances.
- Should I cut their nails?
- Some people cut their own puppies nails. However, exercise caution. There is a vein running through the nail and if cut too short it will cause bleeding and discomfort to the puppy. Many opt to seek this service from a Vet or groomer. If needed upon purchase we will provide this service for you.
- What does it mean to be licensed to sell puppies?
- It means you must meet certain state (and federal) requirements designed to ensure safe and comfortable living quarters for the puppies. We are randomly inspected by a state and federal inspector against these requirements and our licensed can be revoked should we fail to follow them.
- Are you a breeder?
- No, we are not. We work with select reputable breeders whom we have personally inspected and are comfortable with the way they breed and raise the puppies. Our breeders are USDA licensed and must conform to these regulations.
- When do you spay and neuter?
- This will be determined by your Vet but in most cases a female can be spayed after she is over 4 or 5 mos old; a male is usually neutered after 6 mos. This gives a male time for his testicles to fully descend.
- What are the benefits to spay and neuter?
- Again, this can be discussed with your Vet. A female is less likely to develop cancer of the breasts if she is spayed. A male is less likely to mark his territory or to be a runner where they take off in search of female dogs.
- Are they paper-trained?
- We lay out newspaper in a specific area of their den. By the time puppies leave our home, most can be considered paper-trained. Many past customers have reported to us that being paper-trained has eased the transition for outside training.
- What are good breeds that do not shed?
- Most puppies that are mixed with Poodle or Bichon are the least shedding breeds. Some pure-breeds that do not shed are Shih Tzu’s, Yorki’s, Poodle’s, Bichon’s Wheaton’s, Havanese, and Westie’s.
- What are good breeds that are hypo-allergenic?
- Technically there is no such thing as a hypo-allergenic breed of dog. This is because the three things that trigger allergies in people sensitive to dogs are: saliva, dander and urine. All dogs have these things. That being said, certain breeds especially the non shedding ones cause less problems. Since the hair or fur is not falling off the dog and leaving dander all over the house, most people with allergies do o.k. with these breeds.
- Do your dogs come from puppy mills?
- Some people/organizations consider anyone who breeds dogs for profit or passion, and not purely for the betterment of a specific breed, to be puppy mills. We have personally chosen the breeders we work with. We use USDA licensed breeders and have a personal relationship with them. We go personally to their homes to get our puppies and meet the parents of the puppies and inspect the setting the puppies and adult dogs live in.
- Have they had all their shots and de-worming?
- The puppies are up-to-date on their vaccinations and de-worming when they leave our home to go to yours. You will need to schedule an appointment with your Vet to ensure that the puppy continues to receive his/her vaccines on schedule.
- What type of shampoo should I use?
- There are many brands available that specialize in puppy shampoos that are gentle and do not sting their eyes. We have even used baby shampoos.
- After purchasing a puppy, can I pick it up at a later date?
- Yes, we will hold the puppy for up to 3 days free of charge. After 3 days, and up to a maximum of 2 weeks, we will hold the puppy for a $15 per day boarding fee.
- What type of food do you feed them?
- Since weaning, most of our puppies are introduced to a dry puppy formula food. Some of the brands available are: Royal Canin, Fromms, Neutro- Natural Choice etc. A high quality food is recommended. There are other many good brands which we discuss with our customers during their visits. We supply a few days worth of food at the time of sale so you can transition your puppy to the food you and your Vet choose for your puppy
- What is the benefit of male versus female?
- Males and females each have their unique qualities and characteristics. In general, females are more independent and territorial, and are a little less affectionate. Males, in general, are more exuberant, fun-loving, and attentive to their human companions. For more information on this topic, you can check out this link.